Training & Coaching

Being an authorized vendor for training & coaching, Prospectory has developed various series of skills and awareness trainings for operational staff and management, such as service & support staff and call centre professionals. We helped HP to prepare its people for ever changing environments, with situations that can be exciting. By offering customer readiness workshops, HP professionals are committed to improve their communication skills, advisory skills and being able to perform under high pressure. For managers at HP we developed a one day training session to better deal with crisis management, helping them to manouvre effectively in the snakepits they may encounter in the dynamics of today's business.

Personal coaching has been an effective tool to help middle managent in the service & support organization of this international company. By offering a mirror to reflect one's thoughts and performance, individuals have evolved in their roles to become even more professional and skilled in dealing with customers and colleagues. To quote one of the managers: "the personal coaching I received, really made a difference to me; not just for my role as a professional witin NetApp, but also for my basic attitude towards (business) problems and my self-awareness in general".

Apart from helping NEC to establish a customer feedback system to measure satisfaction and support centre performance, Prospectory was able to offer personal coaching to this company.

Littelfuse is specialized in developing industry-leading circuit protection products. Their solutions can be found in virtually every product that requires electrical energy, from automobiles to computers to telecom devices. Prospectory is offering personal coaching to a number of Littelfuse employees at their Utrecht office. Apart from this, a series of motivational group dynamics sessions are provided to practically all employees.