Business Training

Training sessions are important for personal development of your employees as well as keeping knowledge “up to date”. The best results are achieved by focusing the training on the core competencies which your employees must have in order to reach the commercial objectives of your company. Prospectory offers a number of standard training sessions as well as training programmes developed on-demand. All training programs can be held both individually and in small groups.

Crisis management training
The excellence of the management role depends on your professional confidence. To be able to perform better, decision-making managers have to think strategically and be able to ‘see into the future’. No matter how critical and stressful the situation is, managers are the ones to lead the employees. Looking beyond the visible is the key. Think about the professional role the manager plays, which behaviour he/she must show, how it impacts others. Often it is possible to predict the circumstances, therefore one can plan in advance. Prospectory can help managers to walk on strong and thick ice peacefully and quietly, rather than running in panic on thin ice.

Customer readiness training
The current market and business environment are changing constantly. To stay in the game you have to be ready to adapt and modify. During Prospectory’s training we help you to develop skills to be ready to take changes when they come. It’s not only about the skills, it goes for the organization as a whole. Is your company ready to deal with changes in environment? Do your employees have necessary skills to adapt and shift their vision quickly? How can your company cope with negative changes? This training also focuses on changing roles of employees: how to develop towards more customer-oriented behaviour, how to become a professional advisor rather than a trouble shooter, et cetera.

Group Dynamics
During times of change it can be a challenge to keep the motivation levels and team spirit up. Prospectory offers a group dynamics program that aims at inspiring people to stay focused. We look at personal motivation as well as at team motivation aspects, helping people to recognize their drivers and make the very best of the situation they are in. The program consists of a combination of group sessions and individual coaching. The sessions result in supporting employees to stay happy in their job by acknowledging their key qualities, which of course is beneficial to the company they work for.

Customer centricity training
The Customer Centricity Training program is a customised program developed for managers and customer involved employees to put the right emphases on customer focus attitude, communication techniques, assertiveness and self-awareness. Service desk employees and call centre agents can benefit tremendously from this training course. The training is done in small groups (maximum 8 people) with one-on-one coaching. Additionally, Prospectory offers follow-up training programs for soft skills, which is customised to your specific requirements. Our in-house consultants have a great experience in working within small, medium and large organisations as well as in international environments.

Communication strategy workshop
Having difficulty to define your Corporate Identity? How do you want to be perceived by the market? Do customers feel comfortable with your image? During the workshop, the emphasis can be on various aspects:
- visual identity - which company portrait do you paint?
- company messages - what do stakeholders hear and read from you?
- corporate behaviour - how civilized is your company really?
- how to strengthen your brand - are you building a reputation consistently?
- looking for new company or product names - do's and don'ts

Sales training
The Sales Training is designed and intended for starting sales professionals with 1-2 years of experience.
The learning objectives are focused on recognizing available sales styles, sales strategies, sales process and sales planning. For a sales person to be successful one must know not only sales techniques, but be able to ‘read’ the customer. Therefore, during the sales training additional emphases are put on recognising the behavioural characteristics of customers, customers’ presentation and conversation and readjustment ability.

As a result of this training, the participants can identify their weak and strong points, know how to prepare a systematic acquisition plan, how to hold a determined conversation and how to acquire the deal. Various practical exercises are held in combination with theory to make the result as effective as possible.